Start with your business goal

Keep conversations moving.

Design enquiry routing, useful notifications and human handover around the way customers contact your business.

DIGITAL WEBXPERT / CONNECTED SYSTEMS

WhatsApp automation

Every step.
Working together.

01Customer starts a conversation

02Workflow collects the context

03Enquiry reaches the right team

04Team continues the conversation

ILLUSTRATIVE WORKFLOW · SHAPED AROUND YOUR BUSINESS

The business challenge

Solve the friction behind the task.

A growing message inbox can make it hard to maintain context. Structured conversational workflows can collect initial details, answer defined questions and hand over to a person when the conversation needs judgement.

Who this is for

Businesses managing recurring enquiries, order updates or appointment conversations.

What the solution can include

Useful pieces. One clear experience.

Guided enquiries

Collect the service, timing and context needed for a useful reply.

Human handover

Keep escalation paths clear so customers can reach your team.

Connected records

Map conversation details into your customer or enquiry system.

Customer preferences

Design opt-in, opt-out and notification rules into the proposed workflow.

Define the first release

A clear scope before the build.

Share the questions you receive most often and who handles them. Provider access, messaging charges and integration requirements are confirmed during scoping.

We agree on the user journey, responsibilities and acceptance criteria before implementation. Access, integrations and the way your team will maintain the system are part of that conversation.

AI & business automation ↗

Questions before we start

Make the next step clear.

Can this work with our existing tools?

We review your current systems, supported integrations and access requirements during discovery. The proposed workflow is then adjusted around what can be connected reliably.

How are cost and delivery time decided?

Cost and timing depend on the agreed scope, content readiness, integrations and review process. We outline these dependencies and provide a proposal after understanding your requirements.

Can we start small and expand later?

Yes. We can define a first release around the core journey described above, then consider additional features once the workflow has been reviewed with the people using it.

Keep exploring

Your challenge.
Our next conversation.

Tell us what you want to improve and how things work today.

Tell us about your project ↗